Last updated: 21 July 2026
Who we are
Mr Reliable's Cleaning Services (ABN: 88 652 713 178) provides residential and commercial cleaning services across North Ryde and the greater Sydney area. We are based at North Ryde NSW 2113.
What personal information we collect
When you request a quote, contact us, or use our services, we may collect:
- Your name, phone number and email address
- Your property address or suburb
- Details about the service you're requesting (property type, size, condition, preferred dates and frequency)
- Any other information you choose to share with us, such as notes or special requests
We do not knowingly collect sensitive information (such as health information) unless you volunteer it and it's directly relevant to providing a service — for example, mentioning an allergy relevant to the products we use.
How we collect it
We collect personal information directly from you, through:
- Our website quote request form
- Phone calls and text messages
- Email correspondence
- Our Google Business Profile
Why we collect and use it
We use your personal information to:
- Provide you with a quote and respond to your enquiry
- Schedule and deliver our cleaning services
- Communicate with you about your booking
- Maintain records for our business, including for insurance and accounting purposes
- Improve our services and website
We only use your information for the purpose it was collected, or a purpose you'd reasonably expect.
Website analytics and advertising
Like most businesses, we may use tools such as Google Analytics, Google Ads, and Meta (Facebook/Instagram) advertising tools to understand how people use our website and to measure the performance of our advertising. These tools may use cookies or similar technology to collect information such as your approximate location, browser type, device type, and the pages you visit. This information is generally not personally identifiable on its own. You can control cookies through your browser settings.
Who we share your information with
We don't sell your personal information. We may share it with:
- Service providers who help us run our business — for example, our website hosting provider (Netlify) and form processing tools, which may store data on servers located outside Australia (including the United States)
- Our staff and subcontracted cleaners, where necessary to deliver your service
- Government agencies or authorities, where required by law
Where your information is disclosed or stored overseas, we take reasonable steps to ensure it's handled in a manner consistent with the Australian Privacy Principles.
How we store and protect your information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes using reputable, secure third-party platforms for our website and form handling. No method of storage or transmission over the internet is 100% secure, but we work to keep your information safe.
How long we keep your information
We keep your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, tax and business record-keeping obligations). We take reasonable steps to destroy or de-identify information we no longer need.
Access and correction
You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it's wrong. To do this, contact us using the details below. We'll respond within a reasonable timeframe.
Complaints
If you have a concern about how we've handled your personal information, please contact us first — we'll do our best to resolve it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time — for example, if we start using a new tool or service. The "last updated" date at the top of this page will reflect the most recent change. We encourage you to check back periodically.
Contact us
If you have any questions about this policy or how we handle your personal information:
- Phone: +61 427 966 611
- Email: quote@mrreliables.com
- Address: North Ryde NSW 2113, Sydney